Support Technician

Admit One is a vibrant and growing technology company based in Dorset in the United Kingdom.

Our software suite is used by customers across the globe, from the United States to New Zealand, with users on all five continents.

We service the Cinema, Theatre and Attractions market in all areas of technology including Admissions, Retail, Hospitality, Digital Signage, Web and Mobile.

We are expanding our Support Team for 2019/2020, we are looking to take on more staff to become IT Technical Support Technicians with the scope to train with us to become an IT Technical Support Engineer.

You will be offering first line customer service and support for our software, hardware and websites to a diverse customer base from around the world. As part of the team, you will also have the chance to travel to carry out installations and training at customer sites so a willingness to see a bit of the world in a pre-requisite.

Core responsibilities

  • Offering 1st line Customer Service and Support via a help desk and phone
  • Investigating and troubleshooting issues to a satisfactory resolution
  • Communicate with the Support Team Manager and escalate any required matters
  • Support the Project Management team with hardware and database set up
  • Support the Development Team with information gathering on bugs

The role can be very fast paced and diverse so you will need to be able to think on your feet, problem solve, be willing to learn and never turn down a challenge.

The role requires enrolment onto an out of hours support rota if the candidate passes probationary period.

Package and Benefits

  • Market rate salary, based on experience.
  • Enrolment in the Company Pension Scheme
  • 30 days holiday p.a
  • Relaxed and casual work environment

About Poole/Bournemouth

Based on the south coast of England, just a short journey from London. The historic town of Poole along with Bournemouth boast some of the most stunning beaches in the country and offer a wide range of outdoor activities as well as some of the UK's most popular and vibrant night life.

www.pooletourism.com


If you think this is the job for you, send your CV and cover letter to recruitment@admit-one.eu

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